Refund Policy and Disclaimer

  

Off Road Consulting, LLC Cancellation Policy:

 

----

  • 7 days’ notice from the date of the original reservation/purchase of a guided ride, scheduled (Monthly), private guided rides, training class including private and scheduled classes (101, 201, Basic Winch/Recovery, 301, Customized training, Overland training ) and or any other services offered by Off Road Consulting is required to be able rescheduled or held for a future date.If a refund is requested, 50% of your original purchase will be returned. 
  • If you do not contact Off Road Consulting via email at offroadinstruction@gmail.com to communicate that you are canceling your event/not able to attend guided ride, scheduled (Monthly), private guided rides, training class including private and scheduled classes (101, 201, Basic Winch/Recovery, 301, Customized training, Overland training ) and or any other services offered by Off Road Consulting you will run the risk of losing your reservation/purchase.
  • If you are registered for a guided ride, scheduled (Monthly), private guided rides, training class including private and scheduled classes (101, 201, Basic Winch/Recovery, 301, Customized training, Overland training ) and or any other services offered by Off Road Consulting and cancel 48 hours or less from the date of your scheduled event you have the option to transfer your reservation to a future date. You MUST notify of your cancellation to Off Road Consulting by email offroadinstruction@gmail.com 
  • If you are using a gift certificate for a guided ride, scheduled (Monthly), private guided rides, training class including private and scheduled classes (101, 201, Basic Winch/Recovery, 301, Customized training, Overland training ) and or any other services offered by Off Road Consulting and cancel 48 hours or less from the date of your scheduled event you have the option to transfer your reservation to a future date.
  • If you do not email that you are cancelling you run the risk of losing your reservation/purchase.
  • If 365 days have gone by since the date of the original reservation/purchase of a guided ride, scheduled (Monthly), private guided rides, training class including private and scheduled classes (101, 201, Basic Winch/Recovery, 301, Customized training, Overland training ) and or any other services offered by Off Road Consulting including gift certificates, gift cards, Frequent Wheeler Program, night rides; these are 100% non-refundable. They will be kept on file if you wish to use them within 5 yrs of the original reservation/purchase date. Additional fees may apply. After the 5 yr mark from the original reservation/purchase the reservation will have expired/terminated with no scheduling or refund accepted. 
  • The morning of the guided ride, scheduled (Monthly), private guided rides, training class including private and scheduled classes (101, 201, Basic Winch/Recovery, 301, Customized training, Overland training ) and or any other services offered by Off Road Consulting including gift certificates, gift cards, Frequent Wheeler Program; if you are not able to attend you must -notify no later than 5:00am via email offroadinstruction@gmail.com or text/ call 570-233-2643 that you will not be attending. If you do not notify of your cancellation you will run the risk of losing your reservation/purchase. If the notification is received after 5:00am the day of the event you will lose your reservation, gift certificate. 
  • If you cancel your reservation less than a week from your scheduled event with Off Road Consulting and opt to keep the reservation on file this reservation is now 100% NON Refundable. This includes guided ride, scheduled (Monthly), private guided rides, training class including private and scheduled classes (101, 201, Basic Winch/Recovery, 301, Customized training, Overland training ) and or any other services offered by Off Road Consulting. 
  • If you cancel after rescheduling your reservation/purchase of a guided ride, scheduled (Monthly), private guided rides, training class including private and scheduled classes (101, 201, Basic Winch/Recovery, 301, Customized training, Overland training ) and or any other services offered by Off Road Consulting including gift certificates, gift cards, Frequent Wheeler Program you may reschedule a third time but this now becomes 100% non-refundable. 

 
 

  • If you participated in a portion of a guided ride, scheduled (Monthly), private guided rides, training class including private and scheduled classes (101, 201, Basic Winch/Recovery, 301, Customized training, Overland training ) and or any other services offered by Off Road Consulting including gift certificates, gift cards, Frequent Wheeler Program we will not refund. 
  • A refund will not be made if your vehicle failed mechanically or other cause or if you choose/chose to leave the event for any reason. 

 
 

100% nonrefundable items:

* Gift cards, Gift Certificates, Frequent Wheeler Program 

* Downloadable software products including photo albums and downloadable maps

*Night Rides- scheduled, private

 
 

  • There are certain situations where full or partial refunds are granted.

If a partial refund is approved, $50.00 of your original reservation is non refundable if a refund is processed.

Refunds (if applicable) are approved, then your refund will be processed, please allow 7-10 business days for the transaction to appear.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at offroadinstruction@gmail.com.

 
 

 
 

Disclaimer

---------------

 
 

-***THIS IS OFF ROAD DRIVING AND THERE IS ALWAYS A RISK OF DAMAGE.  IT IS YOUR VEHICLE AND YOU ARE RESPONSIBLE FOR THE OVERALL PROTECTION OF IT.***

While we use our best efforts to provide you a safe off road training and driving experience, driving a vehicle off road is an inherently dangerous activity which presents serious risk of injury/death or vehicle damage that cannot be controlled, eliminated or avoided.  Therefore, we do not assume any liability for personal injury, death or property damage that may occur to participants.  Due to the inherent risks and dangers posed by driving a vehicle off road, we cannot guarantee the safety of any participants or their vehicles